Refund policy

At VERA DAISY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below before submitting a return request.

📅 Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and unwashed.

  • Original tags must remain attached.

  • The item must be in its original condition.

  • The item must be free from stains, odors, makeup marks, damage, or signs of wear.

  • The item must be returned with its original packaging when applicable.

Returns that do not meet these requirements may not be accepted.

🚫 Non-Returnable Items

For hygiene and other reasons, certain items cannot be returned or refunded, including:

  • Final sale items

  • Gift cards

  • Bodysuits

  • Underwear and lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Customized or personalized items

  • Beauty accessories

  • Items damaged due to misuse, improper care, or normal wear and tear

Please review product details carefully before placing your order.

💌 How to Request a Return

To start a return, please contact our Customer Support Team by email before sending any items back.

Please include the following information in your email:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos of the item, if applicable

Our team will review your request and provide return instructions if your return is approved.

Customer Support Email

📧 help@veradaisy.com

Please do not send any items back without receiving return authorization and the correct return address from our team.

📦 Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect or defective item, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service, as VERA DAISY cannot guarantee receipt of returned items without tracking information.

🛍️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging and shipping label, if applicable

After reviewing your request, our team will work with you to provide an appropriate solution.

💳 Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law.

⏰ Order Cancellation

If you wish to cancel an order, please contact us within 12 hours of placing it.

Once an order has entered processing or has been shipped, we may be unable to cancel or modify it.

If your order has already been shipped, you may need to follow our standard return procedure after delivery.

📝 Additional Information

  • All returns must be approved by our Customer Support Team before being shipped back.

  • Unauthorized returns may not be accepted.

  • Items must meet all return eligibility requirements.

  • Refunds are issued only after returned items have been received and inspected.

  • Please allow sufficient time for your return shipment and refund processing.

We reserve the right to refuse returns that do not comply with this policy.

🏢 Return Address

VERA DAISY

3240 Saxon Pl
Virginia Beach, VA 23453
United States

This address is for business correspondence only and is not a return address.

Please contact our Customer Support Team before sending any items back. We will provide the appropriate return instructions and the correct return address after your request has been approved.

💌 Contact Us

If you have any questions about our Return & Refund Policy, please feel free to contact us.

Email: help@veradaisy.com

Our Customer Support Team aims to respond to all inquiries within 24–48 business hours (Monday–Friday).

Thank you for shopping with VERA DAISY. We appreciate your trust and understanding, and we're always here to help make your shopping experience as smooth and enjoyable as possible.